Policies
EllaVe shop Terms and Policies
We comply with applicable consumer protection laws in the United States.
Terms and Conditions
Terms of Service By accessing or purchasing from EllaVe, you agree to the following terms and conditions. Products & Availability All products are made to order. We reserve the right to modify or discontinue products at any time without notice. Pricing & Payments All prices are listed in USD. We reserve the right to update pricing at any time. Payments are securely processed through our website’s approved payment providers. Order Acceptance We reserve the right to refuse or cancel any order for any reason, including suspected fraud, incorrect pricing, or fulfillment limitations. Intellectual Property All content on this site — including designs, images, logos, and text — is the property of EllaVe and may not be used, copied, or reproduced without permission. Limitation of Liability EllaVe is not liable for indirect, incidental, or consequential damages resulting from the use of our products or website.
Privacy Policy
Privacy Policy EllaVe respects your privacy and is committed to protecting your personal information. Information We Collect When you place an order or contact us, we may collect: Name Email address Shipping address Payment information (processed securely by third-party providers) We do not store or have access to your full payment details. How We Use Your Information Your information is used only to: Process and fulfill orders Communicate order updates Provide customer support We do not sell, rent, or trade your personal information. Third-Party Services We use trusted third-party services for payment processing, order fulfillment, and shipping. These services only receive information necessary to perform their functions. Data Security We take reasonable measures to protect your information, but no online transmission is 100% secure.
Return Policy
Because all EllaVe products are made to order, we do not accept returns or exchanges for:
Incorrect size selection
Buyer’s remorse
Preference changes
Color or style expectations
Orders placed in error
Please review product descriptions and sizing charts carefully before placing your order.
Damaged, Defective, or Incorrect Items:
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. To report an issue, email [your email] with: Your order number Clear photos showing the issue Once verified, we will provide a free replacement or issue a refund, depending on the situation.
Shipping Issues If a package is marked delivered but you did not receive it, please contact the shipping carrier directly. If you need assistance, contact us and we will help investigate.
Shipping Policy
Thank you for shopping with EllaVe.
Each item is made to order to ensure quality and reduce waste.
Processing Time All orders are processed within 2–7 business days. This includes printing, quality checks, and packaging before shipment. Processing times may vary during high-volume periods, holidays, or special product launches.
Shipping Time After processing, shipping typically takes 3–7 business days within the United States. International shipping times vary depending on destination and customs processing.
Shipping Rates Shipping rates are calculated at checkout based on your location and the items in your order.
Tracking Information Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
Shipping Delays & Issues While we work with trusted shipping partners, delays may occasionally occur due to carrier issues, weather conditions, or customs processing. If you experience a shipping issue, please contact us at [your email], and we will assist you in resolving the matter.